Panasonic eWaste Recycling Campaign Terms and Conditions

1. Panasonic Used Air Conditioner Collection Campaign (“Campaign”) is organized and promoted by Panasonic Air-Conditioning Malaysia (“PACMY”) in collaboration with Panasonic Malaysia (PM) e-Waste partner for individual installer (the “Participants”) to recycle their e-Waste.

2. For the purposes of the Campaign, “used air conditioners” refer to broken, non-working, used and/or obsolete indoor units and outdoor units of room air conditioners.

3. Participation in the Campaign is voluntary. By participating in the Campaign and/or submitting an e-Waste recycle request to PM’s e-Waste partner, the Participant is deemed to have accepted and agreed to these Campaign terms and conditions.

4. The Campaign mechanics are as follows: -

   • The Participants are limited to those who have installed a newly purchased Panasonic air conditioner and have taken back the used air conditioner.

   • The Participants must register via valid phone number and submit an e-Waste recycle request form from the Campaign’s webpage at (http://erth.app/PACMY) for PM’s e-Waste partner to arrange e-Waste collection from the Participants’ premises.

   • Upon successful submission of the e-Waste recycle request form to PM’s e-Waste partner, PM’s e-Waste partner will contact the relevant Participant within seven (7) days from the request submission.

   • For the collection particularly from condominiums or multistorey residences, additional charges may apply. These charges will account for the need for extra manpower or other logistical considerations. The Participant must agree to the pick-up cost in advance, before any arrangement for pick-up is made, and must pay the agreed-upon amount to PM’s e- Waste partner.

   • Upon successful pick-up and verification by ERTH, the Participant will receive Duitnow payment worth RM250 (doorstep collection) or RM300 (drop-off at a specified location) for 1 complete Set (indoor unit + outdoor unit) via the phone number registered with the form in 14 working days.

5. PM reserves the right to change, amend, or terminate the terms and conditions at any time without prior notice.

6. The Campaign is limited to Selangor state, Klang Valley, and KL only, campaign period from 1st July 2025 until 31st December 2025.

7. In the event of any dispute arising from this Campaign or relating to the interpretation of these terms and conditions, PM’s decision shall be final and binding on all parties. No correspondence or further claims will be entertained.

8. The Participants agree to, at PM’s request, participate in all and any promotional activity (such as publicity and photography) and they consent to PM using their name and image for all promotional and advertising purposes.

9. By participating in this Campaign, Participants agree to be bound by the terms and conditions herein contained and the Participants give their voluntary consent for PM to collect, keep, use and process the Participants’ personal data solely for the purpose of this Campaign (including but not limited to advertising and promotional purposes). The Participants agree that the Organizer reserves the right to share the personal data with PM group of companies for similar and/or related purposes. All information given by the Participants is accurate at the time of participating in this Campaign and in the event of any change and/or update is required, the Participants are to promptly inform the Organizer of such a change.

10. PM reserves the right to change, amend and modify these terms and conditions from time to time.

11. These terms and conditions shall be governed by, and construed in accordance with, the laws of Malaysia, and each Participant irrevocably submits to the exclusive jurisdiction of the courts of Malaysia.

12. Please refer to our FAQs for answers to any queries you might have.

FREQUENTLY ASKED QUESTIONS

Panasonic Air-conditioner e-Waste Recycling Campaign

This campaign is open to all locals and foreigners INSTALLER(S) residing in Malaysia* to encourage e-Waste recycling to combat the effects of environmental pollution. As an electronic manufacturer, Panasonic Malaysia provides a sustainable way of disposing of digital and electrical items safely and responsibly.

Will I be paid for my e-Waste items being recycled?

You will receive Duitnow e-payment upon successful collection of your items.

What are the charges for doorstep collection within Klang Valley, Selangor state or KL?

For collection particularly from condominiums or multi-storey residences, additional charges may apply. These charges will account for the need for extra manpower or other logistical considerations. The Participant must agree to the pick-up cost in advance, before any arrangement for pick-up is made, and must pay the agreed-upon amount to ERTH.

Can I drop off at ERTH or handover at home?

Drop-off service is only available at ERTH offices.

If you would like to bring it in, please contact the ERTH office to bring it in.

You may also opt for a pickup service, subject to an applicable fee. The agreed pickup cost is payable directly to ERTH.

What is the coverage area for e-Waste collection?

Currently, doorstep pickup covers the Klang Valley, Selangor state and KL only.